Warranties


STANDARD ONE YEAR MANUFACTURER WARRANTY

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date.

Shipping and handling fees are to be paid for by the customer.

The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer).

Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the 
model number on original dated sales receipt. 


WARRANTY LIMITATIONS

This warranty does not include:

Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use.

Any condition resulting from incorrect or inadequate maintenance or care.

Damage resulting from misuse, abuse, negligence, accidents or shipping damage.

Dissatisfaction due to buyer’s remorse.

Normal wear and tear.

Damages incurred during transportation.

Damages incurred during assembly or maintenance.


CLAIM PROCEDURES

Claims for defective merchandise must be made within ONE year from invoice date.

Claims for missing parts must be made within 60 calendar days after the merchandise is received.

Pictures are required to claim defective merchandise, along with a copy of the original invoice

If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued.
It is our policy to replace parts whenever possible.

This warranty gives you specific legal rights. You may have other rights, which vary from state to state.


TO MAKE A CLAIM

Please contact us via email with the original invoice number and your current contact details (include your full name, address and phone number). 

Include a description of the fault and photograph(s) if possible.

We will contact you within 3 days of receiving your claim.

A return merchandise authorisation (RMA) number and instructions for returning the faulty goods will be supplied if the claim is justified.